File Moneymunch Complaints: Filing a Complaint with Us
Tell us what went wrong, and we’ll help you out
Providing Relevant Information
When filing a complaint, please include the following details:
- The nature of the problem
- When it occurred
- What you expect from us to resolve it
For instance, you may want to extend the service period, make an account correction, or receive an apology.
Help Us Resolve Your Complaint Sooner
To speed up the resolution of your complaint, we recommend:
- Filing your complaint as soon as possible
- Responding promptly to any information requests we may have
- Keeping copies of all relevant documents, such as letters, emails, and notes of conversations with us
If your complaint involves allegations of misconduct or wrongdoing on our part, we will escalate it to our Compliance department. Our team will review the complaint within 90 days and take appropriate action.
Acknowledging Your Complaint
We will acknowledge your complaint typically within 15 business days of receiving it.
Providing Our Decision
We will provide our decision in writing within 90 days of receiving a complaint. It will include:
- A summary of the complaint
- The results of our investigation
- Our decision to make an offer to resolve the complaint or deny it
- An explanation of our decision
If Our Decision Is Delayed
If we cannot provide you with our decision within 90 days, we will:
- Inform you of the delay
- Explain why our decision is delayed
- Give you a new date for our decision
At Moneymunch, we strive to provide the best services and products possible. However, if for any reason you are dissatisfied with our decision, we offer various dispute resolution options based on the product(s) in question.
If your concern involves payment or refund, please review Section D of our terms of service prior to filing a grievance.
To file a complaint about any of our services or products, please utilize the following link: Submit Moneymunch Complaints Here → Our team will promptly review your complaint and work towards a resolution.
If you encounter any difficulty while submitting your complaint, please do not hesitate to contact us for assistance.